Search for: CRM
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How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels
Year: / Volume: 45 / Issue: 2
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Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality
Year: 2012 / Volume: 36 / Issue: 4
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Transfiguration Work and the System of Transfiguration: How Employees Represent and Misrepresent Their Work
Year: 2018 / Volume: 42 / Issue: 3
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GIST: A Model for Design and Management of Content and Interactivity of Customer-Centric Web Sites
Year: 2004 / Volume: 28 / Issue: 2
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Is a Core-Periphery Network Good for Knowledge Sharing? A Structural Model of Endogenous Network Formation on a Crowdsourced Customer Support Forum
Year: 2017 / Volume: 41 / Issue: 2
$15.00