Citation:

William J. Doll and Gholamreza Torkzadeh, "The Measurement of End-User Computing Satisfaction", MIS Quarterly, Jun, 1988, 12(2), pp 259-274.

Instrument:

INTRODUCTORY EXPLANATION

This instrument employs "a five point Likert-type scale, where 1 =
almost never; 2 = some of the time; 3 = about half of the time; 4 = most
of the time; and 5 = almost always.  The instructions requested the
users to write in the name of their specific application and, for each
question, to circle the response which best described their satisfaction
with this application." (page 263)

Questions are grouped according to the components of end-user computer
satisfaction that they measure. 


ITEMS


Component:  Content

1.  Does the system provide the precise information you need?
2.  Does the information content meet your needs?
3.  Does the system provide reports that seem to be just about
    exactly what you need?
4.  Does the system provide sufficient information?


Component:  Accuracy

1.  Is the system accurate?
2.  Are you satisfied with the accuracy of the system?


Component:  Format

1.  Do you think the output is presented in a useful format?
2.  Is the information clear?


Component:  Ease of use

1.  Is the system user friendly?
2.  Is the system easy to use?


Component:  Timeliness

1.  Do you get the information you need in time?
2.  Does the system provide up-to-date information?