Building an Effective Information Systems Function

The small number of truly successful Information Systems departments is well known. Part of the problem clearly lies in the management and direction of the Information Systems department in an organization. The organizations with successful Information Systems departments appear to have some elements in common. These elements include defining the department’s role and responsibilities, structuring its basic approach, establishing management direction, developing a plan, and development of good people. This article describes these common elements in detail, with emphasis on case studies. Alternative means of achieving objectives are described. In summary, a conceptual framework for building an effective information systems department is established.