Volume 21
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*SIM Paper Competition:* Redesigning the Customer Support Process for the Electronic Economy
Year: 1997 / Volume: 21 / Issue: 4
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*SIM Paper Competition:* Building Change-Readiness Capabilities in the IS Organization: Insights From the Bell Atlantic Experience
Year: 1997 / Volume: 21 / Issue: 4
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*SIM Paper Competition:* Transformation of the IT Function at British Petroleum
Year: 1997 / Volume: 21 / Issue: 4
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Gender Differences in the Perception and Use of E-Mail: An Extension to the Technology Acceptance Model
Year: 1997 / Volume: 21 / Issue: 4
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Effects of User Participation in Systems Development: A Longitudinal Field Experiment
Year: 1997 / Volume: 21 / Issue: 4
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*Case History:* Bank of America: The Crest and Trough of Technological Leadership
Year: 1997 / Volume: 21 / Issue: 3
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An Historical Method for MIS Research: Steps and Assumptions
Year: 1997 / Volume: 21 / Issue: 3
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Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model
Year: 1997 / Volume: 21 / Issue: 3
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Developing an Historical Tradition in MIS Research
Year: 1997 / Volume: 21 / Issue: 3
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Pragmatic Perspectives on the Measurement of Information Systems Service Quality
Year: 1997 / Volume: 21 / Issue: 2
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Measuring Information Systems Service Quality: Concerns for a Complete Canvas
Year: 1997 / Volume: 21 / Issue: 2
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Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire
Year: 1997 / Volume: 21 / Issue: 2
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Can Humans Detect Errors in Data? Impact of Base Rates, Incentives, and Goals
Year: 1997 / Volume: 21 / Issue: 2
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Communication Richness in Electronic Mail: Critical Social Theory and the Contextuality of Meaning
Year: 1997 / Volume: 21 / Issue: 2
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Discovering and Representation of Causal Relationships in MIS Research: A Methodological Framework
Year: 1997 / Volume: 21 / Issue: 1
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Searching and Scanning: How Executives Obtain Information From Executive Information Systems
Year: 1997 / Volume: 21 / Issue: 1
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Business Process Change: A Study of Methodologies, Techniques, and Tools
Year: 1997 / Volume: 21 / Issue: 1
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Information Specificity and Environmental Scanning: An Economic Perspective
Year: 1997 / Volume: 21 / Issue: 1
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Factors Affecting the Adoption of Open Systems: An Exploratory Study
Year: 1997 / Volume: 21 / Issue: 1
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