Volume 21 - Purchase Articles

*SIM Paper Competition:* Redesigning the Customer Support Process for the Electronic Economy

Author: Omar A. El Sawy and Gene Bowles

Year: 1997 / Volume: 21 / Issue: 4

$15.00

*SIM Paper Competition:* Building Change-Readiness Capabilities in the IS Organization: Insights From the Bell Atlantic Experience

Author: Charles E. Clark, Nancy C. Cavanaugh, Carol V. Brown, and V. Sambamurthy

Year: 1997 / Volume: 21 / Issue: 4

$15.00

*SIM Paper Competition:* Transformation of the IT Function at British Petroleum

Author: John Cross, Michael J. Earl, and Jeffrey L. Sampler

Year: 1997 / Volume: 21 / Issue: 4

$15.00

Gender Differences in the Perception and Use of E-Mail: An Extension to the Technology Acceptance Model

Author: David Gefen and Detmar W. Straub

Year: 1997 / Volume: 21 / Issue: 4

$15.00

Effects of User Participation in Systems Development: A Longitudinal Field Experiment

Author: James E. Hunton and Jesse D. Beeler

Year: 1997 / Volume: 21 / Issue: 4

$15.00

*Case History:* Bank of America: The Crest and Trough of Technological Leadership

Author: James L. McKenney, Richard O. Mason, and Duncan G. Copeland

Year: 1997 / Volume: 21 / Issue: 3

$15.00

An Historical Method for MIS Research: Steps and Assumptions

Author: Richard O. Mason, James L. McKenney, and Duncan G. Copeland

Year: 1997 / Volume: 21 / Issue: 3

$15.00

Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model

Author: Magid Igbaria, Nancy Zinatelli, Paul Cragg, and Angele L. M. Cavaye

Year: 1997 / Volume: 21 / Issue: 3

$15.00

Developing an Historical Tradition in MIS Research

Author: Richard O. Mason, James L. McKenney, and Duncan G. Copeland

Year: 1997 / Volume: 21 / Issue: 3

$15.00

Pragmatic Perspectives on the Measurement of Information Systems Service Quality

Author: William J. Kettinger and Choong C. Lee

Year: 1997 / Volume: 21 / Issue: 2

$15.00

Measuring Information Systems Service Quality: Concerns for a Complete Canvas

Author: Leyland F. Pitt, Richard T. Watson, and C. Bruce Kavan

Year: 1997 / Volume: 21 / Issue: 2

$15.00

Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire

Author: Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok

Year: 1997 / Volume: 21 / Issue: 2

$15.00

Can Humans Detect Errors in Data? Impact of Base Rates, Incentives, and Goals

Author: Barbara D. Klein, Dale L. Goodhue, and Gordon B. Davis

Year: 1997 / Volume: 21 / Issue: 2

$15.00

Communication Richness in Electronic Mail: Critical Social Theory and the Contextuality of Meaning

Author: Ojelanki K. Ngwenyama and Allen S. Lee

Year: 1997 / Volume: 21 / Issue: 2

$15.00

Discovering and Representation of Causal Relationships in MIS Research: A Methodological Framework

Author: Byungtae Lee, Anitesh Barua, and Andrew B. Whinston