Volume 28, Number 2 —June 2004

Issues and Opinions

Operationalizing the Essential Role of the Information Technology Artifact in Information Systems Research: Gray Area, Pitfalls, and the Importance of Strategic Ambiguity
Andrew B. Whinston and Xianjun Geng
(pp. 149-159)

Research Articles

GIST: A Model for Design and Management of Content and Interactivity of Customer-Centric Web Sites
Terri C. Albert, Paulo B. Goes, and Alok Gupta
(pp. 161-182)

A Field of Study of the Effect of Interpersonal Trust on Virtual Collaborative Relationship Performance
David L. Paul and Reuben R. McDaniel, Jr.
(pp. 183-227)

Understanding Changes in Belief and Attitude Toward Information Technology Usage: A Theoretical Model and Longitudinal Test
Anol Bhattacherjee and G. Premkumar
(pp. 229-254)

The Effect of Relationship Encoding, Task Type, and Complexity on Information Representation: An Empirical Evaluation of 2D and 3D Line Graphs
Nanda Kumar and Izak Benbasat
(pp. 255-281)

Theory and Review Articles

Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value
Nigel Melville, Kenneth Kraemer, and Vijay Gurbaxani
(pp. 283-322)