Cost/Benefit Analysis of Computer Based Message Systems

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This article provides a review and synthesis of the recent literature in computer based message systems (CBMS). It describes the problems associated with the current methods of communication and discusses how CBMS attempts to solve these problems. The article then presents some estimates of the costs of CBMS and potential problems that could slow down the implementation of these systems. The article concludes by outlining a methodology for developing CBMS.
Additional Details
Author Ian Montgomery and Izak Benbasat
Year 1983
Volume 7
Issue 1
Keywords message systems, office automation, electronic mail, telecommunications
Page Numbers 1-14
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