Design and Implementation of Decision Support Systems in the Public Sector
In stock
SKU
09.2.6
Abstract
This article examines the implications of utilizing decision support systems (DSS) in the public sector based on a DSS developed and implemented for a community mental health system. The DSS includes a multiple objective (goal programming) allocation model and encompasses a multiple party decision process. The experiences and insights acquired during the development and implementation of this DSS are relevant to public sector decision support in general. The importance of a DSS as a process-support aid rather than a product-oriented aid (i.e., simply providing answers) and the interaction of system architecture and the chosen design strategy are key insights. In particular, the distinction between model-oriented and data-oriented DSS does not appear to be appropriate. The public sector decision maker’s concern with issues of equity requires the ability to operate in a higher dimensional framework than the typical spreadsheet model and there is a critical need for communication support.
Additional Details
Author | John C. Henderson and David A. Schilling |
Year | 1985 |
Volume | 9 |
Issue | 2 |
Keywords | Goal programming, decision support systems, public sector |
Page Numbers | 157-169 |