Do Security Fear Appeals Work When They Interrupt Tasks? A Multi-Method Examination of Password Strength (Open Access)

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SKU
46.3.15

Publication History

Received: April 30, 2018
Revised: February 28, 2020; September 2, 2020; November 13, 2020
Accepted: December 3, 2020
Published Online as Articles in Advance: August 29, 2022
Published in Issue: September 1, 2022

https://doi.org/10.25300/MISQ/2022/15511

 
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Abstract

Weak passwords are one of the most pervasive threats in cybersecurity. Facing this threat, users require guidance on how to protect themselves. A method frequently used by IS practitioners and researchers to provide this guidance is fear appeals, persuasive messages intended to prompt behavioral changes in response to a threat. However, previous research has not considered a key element of fear appeal effectiveness: task primacy. When fear appeals are a part of the primary or focal task, users’ cognitive engagement will be high by default. However, when fear appeals are delivered as secondary tasks, such as interruptive security messages, users’ engagement is likely to be low because the primary task takes priority in attentional and cognitive resources. In such cases, a remedy is needed to elicit engagement with the fear appeal.

In this research note, we theorize that cognitive engagement acts as a contextual moderator that is critical to the effectiveness of fear appeals under the boundary condition of task primacy. Further, we theorize that interactivity, a mechanism that adapts message content through tailored real-time feedback in response to a user’s actions, is a key remedy to enhance engagement with fear appeals. However, to date fear appeals have largely been tested in noninteractive primary tasks, and no study has provided a theoretical explanation for why interactivity enhances the power of a fear appeal.

We empirically examined engagement as a contextual moderator in two ways. First, we conducted a field experiment, which manipulated messages on a password creation form on a real-world website. Second, we performed a qualitative focus group study to triangulate the experimental results and more fully reify our theoretical model. Together, the findings reveal that interactivity acts as a catalyst to engage participants with a fear appeal, which then allows the persuasive message of the fear appeal to be internalized. The concepts of boundary condition of task primacy and engagement suggest ways that fear appeals can be more effectively applied in research and practice.

Additional Details
Author Anthony Vance, David Eargle, Dennis Eggett, Detmar Straub, and Kirk Ouimet
Year 2022
Volume 46
Issue 3
Keywords Fear appeals, interactivity, passwords, field experiment, focus group
Page Numbers 1721-1738
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