Formation and Mitigation of Technostress in the Personal Use of IT (Open Access)

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SKU
46.2.12

Publication History

Received: April 28, 2017
Revised: February 6, 2018; February 22, 2019; January 15, 2020; October 9, 2020; January 20, 2021
Accepted: February 6, 2021
Published Online as Articles in Advance: May 18, 2022
Published Online in Issue: June 1, 2022

https://doi.org/10.25300/MISQ/2022/14950

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Abstract

Understanding information technology (IT) use is vital for the information systems (IS) discipline due to its substantial positive and negative consequences. In recent years, IT use for personal purposes has grown rapidly. Although personal use is voluntary and can often reflect fun, technostress is a common negative consequence of such use. When left unaddressed, technostress can cause serious harm to IT users. However, prior research has not explained how technostress forms over time or how its mitigation takes place in a personal—rather than organizational—environment. To address these research gaps, we conducted a qualitative study with narrative interviews of IT users who had experienced technostress. This study contributes to (1) the technostress literature by unpacking states in which technostress forms and can be mitigated and (2) the IT affordance literature by explaining the role of affordances and their actualizations in technostress as well as introducing the new concept of actualization cost. In terms of practice, our findings help individuals and societies identify the development of technostress, understand the activities required for its mitigation, and recognize mitigation barriers.

Additional Details
Author Markus Salo, Henri Pirkkalainen, Cecil Eng Huang Chua, and Tiina Koskelainen
Year 2022
Volume 46
Issue 2
Keywords Technostress, formation, mitigation, barrier, IT affordances, self-regulation
Page Numbers 1073-1108; DOI: 10.25300/MISQ/2022/14950
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