Is Organizational Commitment to IT Good for Employees? The Role of Industry Dynamism and Concentration

In stock

Publication History

Received: November 28, 2019
Revised: May 19, 2020; February 23, 2021; October 18, 2021; February 14, 2022
Accepted: March 29, 2022
Published Online as Articles in Advance: November 28, 2022
Published in Issue: Forthcoming

Downloadable File

While research on the consequences of organizational commitment to IT has focused on outcomes of interest to shareholders, such as profitability and firm value, recent research has also considered other stakeholders that might benefit from an increased organizational commitment to IT, especially customers. We extend this line of the literature by investigating the benefits of a firm’s organizational commitment to IT for firms’ employees, a stakeholder group that uses and depends heavily on IT in its daily work. This exploratory study links a firm’s organizational commitment to IT with the nonmonetary employee metrics of job satisfaction and work-life balance and embeds these associations in the industry’s dynamism and concentration. We test our research model with a multi-industry dataset of 523 firms from the S&P 500 (2008-2017 period). Our findings indicate that an organizational commitment to IT may facilitate job satisfaction and work-life balance but only when industry dynamism and industry concentration are low. Additional analyses show that IT commitment’s influence on these outcomes depends on the firm’s commitment to particular IT technologies; for instance, organizational commitments to cloud technology and remote technology are particularly positively associated with work-life balance.

Additional Details
Author Andreas Engelen, Verena Rieger, Marius C. Wehner, and Fabian Heidemann
Year 2022
Volume 46
Issue 4
Keywords Organizational commitment to IT, job satisfaction, work-life balance, information technology, industry dynamism, industry concentration
Page Numbers 2387-2404
Copyright © 2023 MISQ. All rights reserved.