Measuring the Extent of EDI Usage in Complex Organizations: Strategies and Illustrative Examples
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SKU
20.3.4
Abstract
As interest into the nature and value of Electronic Data Interchange (EDI) within organizations continues to grow, it becomes increasingly desirable to establish a tactical linkage between the strategic value of EDI and observed operational benefits. This article provides such a tactical linkage by presenting an approach to EDI measurement consisting of four facets: volume, diversity, breadth, and depth of a firm’s EDI initiatives. Each of these facets is defined and then described through its application within the contexts of seven case sites, where each case site represents a strategic business unit having a long, successful history of EDI use. The article concludes with suggestions for both practice and research.
Additional Details
Author | Brenda Massetti and Robert W. Zmud |
Year | 1996 |
Volume | 20 |
Issue | 3 |
Keywords | EDI, interorganizational information systems, information systems usage, information systems measurement |
Page Numbers | 331-345 |