Service Support Levels: An Organizational Approach to End-User Computing

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10.4.3

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Abstract
The rapid growth of end-user computing is a double-edged sword: it offers new opportunities for improving the effectiveness of organizations, but it also create new risks for a firm’s information resources. This paper describes an organized approach for effectively managing end-user computing. It is based on the definition of “service support levels” which link support services to responsibilities. These levels form the basis of a cooperative effort between the MIS department and the end user.
Additional Details
Author Robert L. Leitheiser and James C. Wetherbe
Year 1986
Volume 10
Issue 4
Keywords End-user computing, personal computing, information management, information policies
Page Numbers 337-349
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