The Effect of Multimedia on Perceived Equivocality and Perceived Usefulness of Information Systems
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SKU
24.3.4
Abstract
With the advent of multimedia and intranet technologies, managers and information systems designers face a new challenge: how to capture and present information using a variety of representation formats (text, graphics, audio, video, and animations) so that members of an organization can make better sense out of the information available. In this study, we develop a task-representation fit model to generate several predictions about the potential of multimedia to alleviate the limitations of text-based information in the context of individual decision makers utilizing organizational data and test them in a laboratory experiment. Results support the task-representation fit relationships predicted. For analyzable tasks, text-based representation and multimedia representation are equally effective in reducing perceived equivocality levels. For less-analyzable tasks, only multimedia representation was instrumental in reducing perceived equivocality levels.
Additional Details
Author | Kai H. Lim and Izak Benbasat |
Year | 2000 |
Volume | 24 |
Issue | 3 |
Keywords | Multimedia, perceived equivocality, task analyzability, information presentation, task-media fit |
Page Numbers | 449-471 |