The Information Center Concept: A Normative Model and a Study of Six Installations

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The principal current concern of corporate information centers is the support and management of end-user computing. This paper presents a normative model of an information center in terms of the end-user computing environment, discusses the results of extensive field interviews with information center managers, staff, and end-users, and draws conclusions and generalizations that are relevant for both future research and information center management.
Additional Details
Author Clinton E. White, Jr., and David P. Christy
Year 1987
Volume 11
Issue 4
Keywords End-user computing, information centers, planning, security and control, effectiveness, efficiency
Page Numbers 451-458
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