The Information Center Concept: A Normative Model and a Study of Six Installations
The principal current concern of corporate information centers is the support and management of end-user computing. This paper presents a normative model of an information center in terms of the end-user computing environment, discusses the results of extensive field interviews with information center managers, staff, and end-users, and draws conclusions and generalizations that are relevant for both future research and information center management.
|Author||Clinton E. White, Jr., and David P. Christy|
|Keywords||End-user computing, information centers, planning, security and control, effectiveness, efficiency|