*Invited Article:* Value Analysis: Justifying Decision Support Systems
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SKU
05.1.1
Abstract
Managers face a dilemma in assessing DSS proposals. The issue of qualitative benefits is central, but they must find some way of deciding if the cost is justified. A general weakness of the cost-benefit approach is that it requires knowledge, accuracy, and confidence about issues which for innovations are unknown, ill-defined, and uncertain. The benefit of a DSS is the incentive for going ahead. The complex calculations of cost-benefit analysis are replaced in value analysis by rather simple questions about its usefulness.
Additional Details
Author | Peter G. W. Keen |
Year | 1981 |
Volume | 5 |
Issue | 1 |
Keywords | decision support systems, value analysis, innovation |
Page Numbers | 1-15 |