Volume 2, Number 3 — September 1978
Research Articles
Information Systems at Inland Steel
John R. Lanahan
(pp. 5-14)
Total Customer Relationship
W. R. Synnott
(pp. 15-24)
A Management View of Systems Analysts: Failures and Shortcomings
James A. Senn
(pp. 25-32)
Theory and Review Articles
Development Patterns for Decision Support Systems
Steven Alter
(pp. 33-42)
Evaluating Management Information Systems
William R. King and Jaime I. Rodriguez
(pp. 43-51)